Stories about: Technology

Leveraging CRM tools to improve patient and family experience

Up close photo of a child with wording "putting patients first"

Many parents have hectic schedules, from shuttling their kids between extracurricular activities to helping construct this year’s science fair project. With so many balls in the air, it’s easy to let commitments slip, whether it’s a PTA meeting or a physician appointment. Simply helping families schedule an appointment isn’t enough. Patients and caregivers deserve prompt, clear messaging and reminders to keep physician appointments top of mind.

To help improve the patient and family experience, Boston Children’s Hospital recently established a digital transformation initiative. Here, Bill Gagnon, senior director of digital marketing, explains how the hospital created a personalized, streamlined digital experience for parents and their providers. …Read More

2017 Watchlist: 5 clinical mobile apps to track


According to the IMS Institute for Healthcare Informatics, there are more than 165,000 mobile health care apps in the marketplace today, and only a small fraction (fewer than two percent) focus on enhancing clinician productivity.

Boston Children’s Hospital Director of Clinical Mobile Solutions, Michael Docktor, MD, says it is important for clinicians to embrace the consumer-facing technology movement because digital natives (pediatric patients and their parents, for example) will come to expect an on-demand, well-designed, digital health care experience.

It is equally important, he says, for clinicians to utilize technologies that help improve productivity and efficiency given the increasing demands of clinicians and expectations of patients.

“The future of health care will embrace mobile and digital technology to better capture and assimilate vast troves of data,” Docktor says. “The interface of technology with medicine is moving fast. It’s better to keep up with the trends and hop on board, or risk being out of touch and working inefficiently.”

Here is a list of clinician-focused mobile apps Docktor recommends. …Read More

Alexa, how will voice technology change health care?

VECTOR_OverlayTemplate-800x450-AlexaHackathonYou know Siri can tell you if it’s going to rain and the British man on your GPS will always lead you home, but what can voice technology software bring to health care?

This spring, Amazon’s Alexa partnered with Boston Children’s Hospital’s Innovation and Digital Health Accelerator (IDHA) to release its first health care “skill:” KidsMD. Users can ask the smart phone app for pediatric health advice the moment a concern arises.

Inspired by this new development, the Boston Children’s Simulator program held a “hackathon” to brainstorm other potential uses for voice technology in health care.

Read all about the ideas and insights that came out of the event on our sister blog, Vector.

Vector covers voice technology health care “hackathon”

Health care news roundup

Notes-worthy articles from around the web

health-care-news-roundupNew medical schools aim to fix America’s broken health care system

STAT News reports new medical schools are launching across the country to address a projected physician shortage. They’re promising innovative curriculums that let aspiring doctors spend time on research, working in community health settings, and following the same patients for months — but they face big obstacles. Last fall, Notes discussed an innovative semester within the Boston Combined Residency Program that has a similar focus.


DIY Blood Tests? There’s A Downside To Ordering Your Own

NPR reports that companies like Theranos and WellFX continue to stir things up n the world of patient-initiated lab tests. While doctors warn of over-testing and false positives, others feel individuals deserve to make their own decisions about certain screenings.  Vector covered the controversy over “consumerizing medicine” last winter.


1 in 3 antibiotics prescribed in U.S. are unnecessary, major study finds

You may already know that antibiotics are widely over prescribed in the United States. But the problem is worse than you might think, according to a study discussed this week in the Washington Post. Earlier this month, Notes shared news about ResistanceOpen, a project of the HealthMap team at Boston Children’s that is mapping pockets of antibiotic resistance across the country.


Learn more about how HealthMap is putting big data to work for the greater good.