Stories about: Teresa Amado

Medical interpreters: Improving communication and care

Interpreter-ServicesA Vietnamese-speaking family arrives for a well visit and their clinician is English-speaking. Since the family understands some English, the family and provider move forward with the appointment.

During the visit, some aspects of the conversation were misunderstood or completely missed. The family completes the visit and schedules a three-month follow up appointment. Because of the language gap, the family did not schedule necessary, pre-follow up testing because they thought all testing was to be done during the next visit.

According to Teresa Amado, senior interpreter with Boston Children’s Interpreter Services, this is a common scenario — and one that shines a critical light on the need for a medical interpreter during appointments. …Read More